About the PayCard

IOI clients are able to take advantage of a new Pay Card as a unique pay option. Offer your employees this valuable payment tool at NO cost to you along with NO monthly or activation fees for your employees. Their pay is deposited directly onto this debit card. These services are offered by PayPartners. *

There’s no need for the cardholder to be approved; all employees are eligible! Practical for those employees who do not have a checking account, the Pay Card eliminates waiting in long lines to cash checks and paying high check cashing fees. Employees have access to over 40,000 ATM locations nationwide within the Allpoint ATM Network, the largest ATM network in the country. Employees can pay bills, buy groceries and gas or shop online anywhere MasterCard® debit card is accepted!

* An independent third party provider

Employer Advantages

A Paperless Office Solution- "Go - Green"

  • No cost for the program
  • Immediate card activation online
  • Immediate access to funds
  • Use like any ATM debit card
  • Save Money-Eliminate the costs of paper checks
  • Reduce interruptions associated with paycheck distributions
  • Save Time- No more signing checks
  • Go Paperless- Eliminate delivery charges for checks
  • No more issuing checks to correct payroll errors
  • Can be used for expenses, per diem or spot bonus & termination pay
  • Faster and easier account reconciliation
  • Payroll check fraud reduced
  • ESCHEAT compliance issues eliminated
  • Batch or single load processing
  • "Real Time" card funding
  • Fund cards individually or fund multiple cards via batch load

How Can Employees Benefit from the Paycard?

  • Automatic Approval - No credit check required
  • Everyone qualifies – No credit check
  • Avoid check cashing fees
  • Employees are able to pay bills over the phone, or online, for free
  • Pay is available on the card 1st thing “pay day” morning
  • Access to nation’s largest sur-charge free ATM network, with over 40,000 ATMs nationwide including Target, Walgreens and CVS.
  • Bilingual customer service
  • Make purchases anywhere MasterCard® is accepted
  • Transfer funds to loved ones anywhere in the world for only $8.00 per transfer
  • Safer than carrying cash
  • No bank account required
  • View card activity online
  • Lost or stolen cards are covered by MasterCard's Zero Liability Policy

How to get started?

  • IOI client must be authorized for Direct Deposit/ACH
  • Client sends completed Referral Form to IOI
    • Email: employerservices@ioipay.com
    • Fax: 574-206-0072
    • Phone: 888-697-0021 contact your local IOI Payroll representative.
  • A PayPartners representative will contact you within 24 hours of receiving referral form to schedule a demonstration session.

What Next?

  • PayPartners will initiate New Client Implementation and Set-up
  • Client receives a Program Manual
  • Client Administrative Staff receives Education and Training on Services
  • Client has Secure Access to Client Portal
  • Client serves as Program Administrator for Cardholder

Frequently Asked Questions

Q. HOW CAN PAYPARTNERS BENEFIT MY BUSINESS?
A. PayPartners can eliminate the hassle and expense of paper payroll checks, T & E checks, per diem checks as well as eliminate the frustration and costs of replacing lost/stolen checks, reconciling payroll and reporting issues.

Q. HOW DOES INTRODUCING THE PAYCARD AFFECT MY CURRENT PAYROLL PROCESS?
A. If your company currently offers Direct Deposit to employees, there is NO difference between direct depositing to a bank checking account or to a pay card. The employee’s net pay is loaded to the card account through your standard payroll process.

Q. WHAT MARKETING AND IMPLEMENTATION SUPPORT DOES PAYPARTNERS PROVIDE TO EMPLOYERS?
A. A dedicated account manager will work with your company to define your program’s goals and to create a customer implementation plan. We provide ready-to-use promotional materials for use in your enrollment and communications. Using these tools, your account manager will listen to your unique payroll situation and advise you on strategies to introduce the program to new and existing employees.

Q. WHAT ARE THE CARDHOLDER FEES FOR THE PAYCARD?
A. Please refer to the fee schedule sheet.

Q. HOW DO EMPLOYEES CHECK THEIR CARD BALANCE?
A. There are several free ways:
  1. The employee can call the customer service phone number on the back of the card 24/7 and use the automated system in either English or Spanish to learn the current card account balance and the date/amount of the last pay.
  2. The employee can call the customer service phone number on the back of the card during business hours and speak with a live customer service agent in English or Spanish.
  3. If the employee has Web access, he/she can go to www.paypartners.com The above balance inquiry methods are free. A fourth way is for the cardholder to choose Balance Inquiry at the ATM machine; however, this method incurs a fee.
Q. WHAT HAPPENS WHEN AN EMPLOYEE LOSES THEIR CARD OR FORGETS THEIR PIN NUMBER?
A. The employee’s money is safe because a PIN number known only to the employee protects the PayCard. If the card is lost or stolen, the employee will inform you that they need a new card. Take a new card out of your card inventory, call PayPartners at 1-866-723-2273, and report the card lost/stolen, or a forgotten PIN. Have the employee available to speak to the agent. The employee may also call PayPartners directly.

Q. WHEN IS PAYROLL LOADED ONTO THE PAY CARD EACH PAYDAY?
A. It varies by employer, but funds are usually available no later than 9 am EST on payday.

Q.HOW DO WE GET STARTED WITH PAYPARTNERS?
A. Call 888-697-0021 or contact your local IOI Payroll representative.



Client Customer Service

2849 Paces Ferry Road
Overlook I - Suite 130
Atlanta, GA 30339
To speak to a customer service representative:
Call 1-866-723-CARD
Email: support@paypartners.com


Privacy Overview

PayPartners is a service of RTP Financial Services, LLC. PayPartners is committed to protecting the information you provide. This privacy policy covers both the PayPartners website and use of their services.
Learn more by visiting http://www.paypartners.com.

  • What personal information is collected from or about you
  • How the information is used and shared
  • Security procedures that protect against loss or misuse of the information under our control
  • Your available choices regarding collection, use and distribution of the information
  • How to correct inaccuracies in the information submitted.


PayPartners™
2849 Paces Ferry Road, Suite 130
Atlanta, GA 30339
www.paypartners.com